Our Mission and Vision

2-1-1 Texas A Call for Help Community Resource Center is a public/private collaboration of United Way of Abilene, City of Abilene, and Texas Health and Human Services Commission.



Serving West Central Texas through communication, cooperation, and commitment, we strive to:

  • Be the number to call when you don’t know who to call,
  • Enhance the quality of life through cooperative relationships, and
  • Connect people with community resources through our comprehensive health and human services information and referral database.



By maintaining a public/private collaboration, A Call for Help will:

  • Be the trusted source for community resources,
  • Empower community members to connect with the help they need, and
  • Provide exceptional, confidential, and timely service for our community.


Our Philosophy

We believe that for A Call for Help to be successful, we must set out our philosophy of doing business clearly. These things, driven by good communication, are important to us:

Integrity. No other single attribute of a person or of an organization can have such an impact on success or failure. We believe that every action must be taken with truth and honesty, and if we must ask ourselves if it is all right to do something, it probably is not. There must be honesty in every action, truth in every word. We expect honesty from our employees.

Service. Our clients have a right to expect outstanding service. We are paid not for our time, but for our service. We must provide the highest level of service available. We expect our employees to provide excellent service.


Hard Work. No organization can grow and prosper unless each member of the team puts forth the maximum effort. Often, we feel a tendency to “let down,” and to do less than our best. We expect hard work from our employees—striving to always do our best.


Professional Competence. We should never undertake an assignment unless we have the training and experience to do the job. We believe in continuing education, for only by learning better ways to provide service can we enhance our reputation. We expect our employees to continue to learn.

Cooperation. An organization can be great when all members are working together for a common purpose – the TEAM approach: Together Everyone Accomplishes More. It can be only mediocre when some are rowing in a different direction. Helping one another when possible will bring harmony and success to us all. We expect cooperation from our employees.

Accountability. Our clients and stakeholders must be happy with the transaction, even when there is no resource to help the client. If we make a mistake, we must be accountable and make it right.

Professional Ethics. The Standards for 2-1-1 Centers of the Alliance of Information and Referral  Systems (AIRS) is the guide for our daily operations.