About Us

Originally a project of the Junior League of Abilene, A Call for Help has been a City of Abilene service since 1976. In 2001, the program management of A Call for Help moved to the United Way of Abilene with continuing financial support of the City of Abilene.


In 2004, A Call for Help earned the 2-1-1 Area Information Center designation for West Central Texas by the Texas Information and Referral Network. The funding collaborative grew to include United Way of Abilene, City of Abilene, Workforce Solutions Board, and Texas Health & Human Services Commission. The United Way of Abilene serves as managing partner of the collaborative.


2-1-1 Texas A Call for Help Community Resource Center office was located at 400 Oak Street, 2nd Floor of the Taylor County Plaza, Abilene, Texas until 2009 when operations moved to 240 Cypress, Suite 100.


In addition to handling the resource database and 2-1-1 information and referral services for the 19-county West Central Texas region, A Call for Help Community Resource Center strives to support an integrated service delivery system through the following cooperative relationships:

  • ADRC Texas (2015)
  • Basic Needs Network (2003)
  • Big Country VOAD (2002)
  • Military Partnership of West Central Texas (2009)
  • United Way Community Impact (2012)
  • West Texas Homeless Network (2004)
  • WrapAround (2012)

Our number one commitment at A Call for Help is to answer 2-1-1 calls providing quality information and referral for all callers. We continuously improve and annually fully audit our resource database of health and community services provided by non-profit, critical for-profit, and government organizations in the 19-counties of West Central Texas.


During times of disaster, 2-1-1 plays a key role, working in coordination with local and state emergency operations. In 2005, A Call for Help was designated as a 2-1-1 Texas Warm Center for rapid response to statewide disasters. As a Warm Center, we go to extraordinary efforts to provide the best information and referral to affected and concerned citizens.